Frequently asked questions

Create an account or sign in before checking out and every order appears under My account → Orders, with its current status. If you ordered as a guest, use the confirmation email or get in touch and we will look it up for you.

Write to us as soon as you can through the contact page. If the order has not been dispatched yet we will do our best to amend or cancel it.

The rates and delivery times that apply to your destination are shown at checkout, before payment, and are set out in full on our shipping page.

Our refund policy sets out the return window and the condition items need to be in. Start by contacting us with your order number and we will take it from there.

Available sizes are listed on each product page — sizes that are greyed out are out of stock in that piece. If the size you want is unavailable, contact us and we will tell you whether it is coming back.

Follow the care label sewn into each piece. As a rule, wool and cashmere prefer airing over washing, linen softens with every wash, and denim keeps its colour longest when washed cold and inside out.

Every payment method available for your country is shown at checkout before you confirm. Card details are handled by our payment provider and never stored on our side.

Use the Manage cookies link at the bottom of any page to review or change your choice at any time. Our privacy and cookie policies explain what is collected and why.